1. Introduction
FieldWyre, Inc. ("FieldWyre," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website (fieldwyre.com). By using FieldWyre, you agree to the practices described in this policy.
If you have questions, contact us at support@fieldwyre.com.
2. Information We Collect
Information You Provide
- Account Information: Name, email address, phone number, company name, and password when you register.
- Billing Information: Payment card details and billing address, processed securely through our payment processor (Stripe). We do not store full card numbers.
- Business Data: Job records, site surveys, quotes, invoices, subcontractor details, floor plans, and other operational data you enter into the platform.
- Communications: Messages you send to our support team or through the platform.
Information Collected Automatically
- Usage Data: Pages visited, features used, time spent, and actions taken within the platform.
- Device Data: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking: Session cookies, preference cookies, and analytics identifiers. See Section 8 for full details.
3. How We Use Your Information
- To provide, operate, and maintain the FieldWyre platform and its features.
- To process payments and manage your subscription.
- To send transactional emails (account confirmations, invoices, password resets).
- To provide customer support and respond to your inquiries.
- To improve the platform through analytics and usage research.
- To send product updates, feature announcements, and marketing communications (you may opt out at any time).
- To comply with legal obligations and protect our legal rights.
- To detect, prevent, and address fraud, security, and technical issues.
We never sell your personal information to third parties.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data under the following lawful bases:
- Contract: Processing necessary to deliver the services you have subscribed to.
- Legitimate Interests: Analytics, security monitoring, fraud prevention, and product improvement.
- Consent: Marketing communications and non-essential cookies (you may withdraw consent at any time).
- Legal Obligation: Compliance with applicable laws and regulations.
5. Data Sharing and Third Parties
We share your information only with trusted third-party service providers who assist us in operating the platform, under strict data processing agreements. These include:
- Stripe — Payment processing
- Amazon Web Services (AWS) — Cloud hosting and storage
- Google Analytics — Website analytics
- Intercom / Help Desk Tools — Customer support
- Hostinger — Web hosting infrastructure
We may also disclose your information if required by law, court order, or to protect the rights and safety of FieldWyre, our users, or the public.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you cancel your account, we retain data for up to 90 days before permanent deletion, unless a longer retention period is required by law. You may request earlier deletion by contacting support@fieldwyre.com.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data ("right to be forgotten").
- Portability: Request your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests or for direct marketing.
- Restriction: Request that we restrict processing of your data in certain circumstances.
- Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at support@fieldwyre.com. We will respond within 30 days. EEA residents may also lodge a complaint with their local data protection authority.
8. Cookies
We use cookies and similar tracking technologies to operate and improve FieldWyre. Types of cookies we use:
- Essential Cookies: Required for login sessions, security, and core functionality. Cannot be disabled.
- Analytics Cookies: Help us understand how users interact with the platform (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences.
- Marketing Cookies: Used to deliver relevant ads and measure campaign effectiveness.
You can manage cookie preferences through your browser settings. See our full Cookie Policy for details.
9. Data Security
We implement industry-standard security measures to protect your data, including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Role-based access controls within the platform
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) available for all accounts
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
10. International Data Transfers
FieldWyre is based in the United States. If you access our services from outside the US, your data may be transferred to, stored, and processed in the US. For EEA users, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission to ensure adequate protection of your data.
11. Children's Privacy
FieldWyre is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the platform. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of FieldWyre after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions, requests, or concerns: