Terms of
Service.

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of FieldWyre, Inc.'s platform, website, and related services (collectively, the "Service"). By creating an account, clicking "I Agree," or otherwise accessing the Service, you agree to be bound by these Terms and our Privacy Policy.

If you are using FieldWyre on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

FieldWyre is a field operations management platform that provides tools for job management, site surveys, quoting and invoicing, subcontractor management, recurring monthly revenue (RMR) tracking, network monitoring, and related field service operations. Features vary by subscription plan.

3. Account Registration

• You must provide accurate, complete, and current information when creating an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at support@fieldwyre.com if you suspect unauthorized access to your account.
• You must be at least 18 years old to create an account.

4. Subscription Plans and Payment

Billing

• FieldWyre offers monthly and annual subscription plans. Fees are charged in advance at the start of each billing period.
• All fees are in US Dollars and are non-refundable except as expressly stated in these Terms.
• We use Stripe for payment processing. By providing payment information, you authorize us to charge your payment method for all fees due.

Plan Changes

• You may upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades take effect at the next billing cycle.
• We reserve the right to change pricing with 30 days' notice. Continued use after the effective date constitutes acceptance of new pricing.

Cancellation

• You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.
• Upon cancellation, your data remains accessible until the end of the paid period, after which it will be deleted in accordance with our data retention policy.

Failed Payments

• If payment fails, we will attempt to re-charge your payment method. After repeated failures, your account may be suspended. Access will be restored upon successful payment.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights.
• Upload or transmit malicious code, viruses, or harmful content.
• Attempt to gain unauthorized access to any part of the Service or its infrastructure.
• Scrape, copy, or reproduce the Service or its content without permission.
• Resell, sublicense, or make the Service available to third parties without our written consent.
• Use the Service to send spam, unsolicited communications, or engage in fraudulent activity.
• Interfere with or disrupt the integrity or performance of the Service.

We reserve the right to suspend or terminate accounts that violate these rules without notice.

6. Your Data and Intellectual Property

Your Content

You retain ownership of all data, content, and information you upload or create within FieldWyre ("Your Content"). You grant FieldWyre a limited, non-exclusive license to store, process, and display Your Content solely as necessary to provide the Service.

FieldWyre IP

FieldWyre and its licensors own all rights, title, and interest in the Service, including all software, designs, trademarks, and content. Nothing in these Terms transfers any intellectual property rights to you. You may not copy, modify, distribute, or create derivative works of the Service without our written permission.

7. Confidentiality

Each party agrees to keep confidential any non-public information of the other party designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or disclosed under legal requirement.

8. Service Availability

We aim to maintain high availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance, updates, and circumstances beyond our control may result in temporary downtime. We will make reasonable efforts to notify users of planned maintenance in advance. FieldWyre is not liable for any losses resulting from service interruptions.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR CONTINUOUSLY AVAILABLE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FIELDWYRE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

FIELDWYRE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO FIELDWYRE IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

11. Indemnification

You agree to indemnify, defend, and hold harmless FieldWyre, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.

12. Termination

Either party may terminate these Terms at any time. FieldWyre may suspend or terminate your account immediately if you violate these Terms, fail to pay fees, or engage in conduct that poses a risk to the Service or other users. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Sections 6, 9, 10, 11, and 13) will survive.

13. Governing Law and Disputes

These Terms are governed by the laws of the United States, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration under the American Arbitration Association (AAA) rules. You waive any right to participate in class action lawsuits or class-wide arbitration.

14. Changes to These Terms

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes via email or in-platform notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

15. Contact

For questions about these Terms:

• Email: info@fieldwyre.com
• Support: support@fieldwyre.com
• Website: fieldwyre.com/join-waitlist